1. General

All Fiecom purchases are for digital services delivered immediately upon payment. Due to the nature of digital goods and AI-generated content, all sales are generally final and non-refundable, except where required by applicable consumer protection law.

2. EU right of withdrawal

If you are a consumer in the EU, you normally have a 14-day right of withdrawal for digital services. By starting to use the Service (e.g. generating a website or consuming credits) within that period, you expressly agree that performance has begun and you waive your right of withdrawal in accordance with Article 16(m) of Directive 2011/83/EU.

3. Subscriptions

You may cancel your subscription at any time from the Billing section of your dashboard. Cancellation stops future renewals; access continues until the end of your current billing period. We do not provide pro-rated refunds for unused portions of a billing cycle.

4. Credits

Credits are non-refundable, non-transferable, and have no monetary value. Unused credits expire at the end of each billing cycle.

5. Duplicate charges & technical errors

If you have been charged incorrectly due to a technical error on our part, contact support@fiecom.com within 30 days and we will investigate and, if confirmed, refund the affected amount.

6. Service unavailability

If the Service is completely unavailable for more than 72 consecutive hours within a billing cycle due to a fault on our side, you may request a service credit. Requests are reviewed on a case-by-case basis.

7. Contact

Refund requests: support@fiecom.com.